Paper and Chain Returns
All of our products come with a 21 day no quibble guarantee (excluding specially ordered items, earrings and sale items). Unwanted items must be returned unworn and in their original condition and packaging. You may either exchange the item or request a full refund. We reserve the right to refuse returns of items they are not in their original condition.
Our returns period is 21 days from when you receive the goods, and any returned items must be received by us within this time. We will let you know as soon as we receive the goods, and will then process your request for either a refund or replacement as quickly as possible. In some cases this may take a few days, so we would be grateful if you could bear with us. If you have requested a refund, we will refund within 2 days but please note that once we have refunded your card, it is then out of our control when your bank refunds the money onto the credit card. If you have requested a replacement of a higher value, we will telephone you to take payment information over the telephone for the difference. Delivery charges will not be refunded in the case of a return - however, should you request replacements for returned items, you will not be charged again for delivery.
How to return items
If you wish to return an item to us, you may do so by giving us prior notice. Please email and give details of the Order Number (if known), name, address, contact telephone number and e-mail address, the reason for the return and whether a refund or replacement is required. Please return all items unused and in their original condition and packaging and with all tags intact. You can use the original jiffy bag/box to return the item, but please ensure that the original addressee label is covered completely and please write your order number on the top left hand side of the package, to assist us in identification on return to Paper and Chain Jewellery. Obtain a Certificate of Posting (available free from the Post Office) for all returns and you should keep this Certificate until you have received your refund or replacement. We cannot take responsibility for goods lost in transit.
If a product is faulty in any way, you can return it to us within 30 days. Please email us immediately upon receipt of the product and give your order number. If the item is still in stock, we can either send you a replacement or refund the cost of item or you may wish to choose a different item. Please follow the procedure for returns and send the item(s) to us together with a note, explaining the fault and stating the original order number. We will investigate the fault and offer you the choice of either a replacement or a refund. In some cases we will return the item to the supplier for repair so please allow time for us to deal with your order.
You can return items that have been purchased from us and given to you as a gift. Please follow the procedure for returns. If you wish to exchange the item, the original purchaser will not be informed. However, any refunds will be issued to the card that was used to pay for the goods. Please see our returns policy for how to return unwanted or faulty items.
Our returns address is:
Paper and Chain c/o Ismay Ozga
4 Woolhope Road
Please note that the colours of the jewellery displayed on the website may differ slightly from the colours of the actual jewellery as computers and cameras do not always portray the correct colour. The measurements of products displayed on the site are for a guide only and as errors can occur, we do not accept any liability if the information stated is incorrect although we do our utmost to ensure the accuracy of any information given.
Terms & Conditions of Sale
No contract will subsist between you and Paper and Chain for the sale by it to you of any product unless and until Paper and Chain accepts your order by e-mail confirming that it has despatched your product. For the avoidance of doubt, any such contract will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and Paper and Chain irrevocably submit to the non-exclusive jurisdiction of the English Courts.
Agreeing to our Terms and Conditions at Checkout
When you place an order with us, you will be asked to confirm that you agree with our Terms and Conditions contained within all our help pages. Please read these pages as clicking on the confirmation on the checkout pages states that you agree to be bound by the terms and conditions stated. We reserve the right to change these terms and conditions at any time and the changes will be effective from when they are displayed on our website. We do not take responsibility for any errors on our website, including the pricing of the jewellery as mistakes do occur from time to time. If an error is discovered after you have placed an order, we will contact you and you will then be able decide if you wish to continue with the order at the correct price or cancel the order and any monies you have paid to us will be refunded.
Paper and Chain Copyright
All Web site design, text, graphics and all underlying source code, software and all other material on this Web site are copyright Paper and Chain. ALL RIGHTS RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with Paper and Chain or using this Web site as a shopping resource. Any other use of materials on this Web site - including reproduction for purposes other than those noted above, modification, distribution, or republication - without the prior written permission of Paper and Chain is strictly prohibited.